Average Reviews:
(More customer reviews)Predicated upon the glowing description of the "Exam Cram Property and Casualty Insurance License Exam" test manual, I decided to purchase it to
augment other test guides in preparation for my upcoming Property/Casualty
Insurance Producer's exam.
I have no complaint with the book itself; with the exception of no state-specific material, it seems fairly comprehensive.
I do, however, have a serious complaint about the CD-ROM Exam Simulator
which is inoperable, based upon an evaluation generated by the CD itself,
indicating that all but one of the .dll files had not been loaded.
I contacted Pearson's (the publisher's) Customer Service department, and
was given several different options, one of which was to send (1) the original receipt from Amazon (fortunately, I made copies); (2) a Xerox of the back cover, showing the ISBN number; and (3) my name, address, and
phone number.
Trustingly, I sent these data, assuming Pearson would send me a fully-loaded CD-ROM which I could use on my computer.
Naturally, they did no such thing, instead, counselling me to "return the book to Amazon for a refund or an exchange." (I informed them that the fault lay with them - not Amazon - and exchanging the book might cause me to receive another CD-ROM that was equally defective.)
My last e-mail to them was March 26th; to date, I have not heard from Pearson, and probably never will.
I told them that it was foolish to incur the ill-will of a customer who
might have given them repeat business, but evidently, the customer's sensibilities (over a defective product) are of little moment to a publishing conglomerate.
I shall keep the book (because I need it), but the memory of their bad faith shall live on, in this negative review.
Take heed from my bad experience before you consider purchasing a book
with an Exam Simulator that can't be used - nor will the company have the graciousness, or the common sense, to replace.
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If you are preparing for a career in property and casualty insurance, you need to pick up a copy of Property and Casualty Insurance License Exam Cram. You will quickly learn the concepts, laws, rate calculations and state and federal regulations that will be covered on the exam. You'll also receive a CD that includes a fully-customizable test engine, detailed score report and state-specific law supplement. No matter where you are taking your exam or which area you need to focus on in your studies, Property and Casualty Insurance License Exam Cram is your smartest way to get certified.
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